Privacy Policy

Cool Point Air Conditioning & Heating

Last Updated: October 10, 2026

Cool Point Air Conditioning & Heating (“Cool Point,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and disclose information when you visit coolpointhvac.com, contact our business, or request our heating and air conditioning services.

1. Information We Collect

Depending on how you interact with our business, we may collect:

Your name, phone number, and email address
Your home or service address
Appointment requests and scheduling information
Details about your heating and cooling equipment
Service history and customer communications
Billing and payment information
Website usage information, such as browser type, device information, IP address, and pages visited

We collect information directly from you and, where applicable, through website technologies and service providers.

2. How We Use Your Information

We use personal information to:

Respond to inquiries and service requests
Schedule and complete HVAC appointments
Provide estimates, invoices, and customer support
Communicate appointment confirmations and service updates
Process payments
Maintain service records
Improve our website and customer experience
Send promotional communications when permitted by law
Meet legal and regulatory obligations

3. Sharing Your Information

We may share information with trusted third parties when reasonably necessary to operate our business, including payment processors, scheduling platforms, website hosting providers, and service management providers.

We may also disclose information when required by law or to protect our legal rights.

We do not authorize service providers to use customer information for purposes unrelated to the services they provide to us.

Our actual practices regarding selling or sharing personal information for advertising must be disclosed here before publication.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve our services.

Depending on the technologies used, visitors may be able to manage certain cookies through browser settings or privacy controls.

If advertising or analytics technologies are used, additional notices or opt-out options may be required.

5. Data Security and Retention

We take reasonable measures designed to protect personal information against unauthorized access, misuse, and disclosure.

However, no internet transmission or electronic storage system can be guaranteed completely secure.

We retain information for as long as reasonably necessary to provide services, maintain business records, meet legal obligations, and resolve disputes.

6. California Privacy Rights

California residents may have rights concerning their personal information under applicable privacy laws.

Where the California Consumer Privacy Act applies to our business, eligible consumers may have rights to request access to, correction of, or deletion of certain personal information, and to exercise other applicable privacy rights.

We will not unlawfully discriminate against consumers for exercising applicable privacy rights.

To submit a privacy request, please contact us using the information below.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of websites we do not operate.

8. Children’s Privacy

Our website and services are intended for general audiences seeking heating and air conditioning services. We do not knowingly solicit personal information directly from children under 13.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website features, or applicable laws.

Updates will be posted on this page with a revised effective date.

10. Contact Us

For questions about this Privacy Policy or our handling of personal information, please contact:

Cool Point Air Conditioning & Heating

Website: coolpointhvac.com

Email: info@coolpointhvac.com